Policies

Identification Required for Borrower's Card

Lending Rules & Procedures

Acceptable Patron Behavior

Hours of Operation

Collection Development

Computer Use

Public Use of the Internet

Links to the Library's Web Site

Dispays & Exhibits

Loan of Displays & Exhibits

Bulletin Board

Library Meeting Rooms

Disaster Procedure

Public Relations

Library Bill of Rights

Freedom to Read

Freedom to View

Free Access to Libraries for Minors

Citizen's Request for Reconsideration of Library Material Form

Service Complaint Form

 

 

Identification Required for Borrower's Card

A. Individuals requesting a library card must live, work, or own property within Jefferson, Lewis, St. Lawrence or Oswego counties.
B. Primary identification to be used is identification with a picture (preferably a Driver's License), which has the individual's current address. If the address information on the picture ID is not current or existent, then another form of identification must be presented which verifies the individual's address.
C. Individuals who do not possess a valid picture ID must present two documents that verify their current address.
D. Student must also provide the names of parents, or guardians on application.
E. Individuals who are in the area temporarily and whose address may be an area motel, trailer court, etc., and who do not have a current, and valid New York State driver's license; and who are not receiving Social Services assistance, and who cannot provide a current utilities bill, or telephone bill mailed to them at the address given on the application, are to be accorded "DEPOSIT ACCOUNT" status and must leave a cash deposit of $25.00. This deposit will allow those individuals to borrow two (2) items from the library. At the return of those two (2) items, another two (2) items may be borrowed, and so on. The deposit fee is returned at the time the individual ceases to borrow materials.

CHILDREN There is no distinction between an adult and children's library card and the type of materials, which may be borrowed with that card. However, the following rules and guidelines apply for children, age 12 and younger:
A. The application must be completed at the circulation desk with the parent/legal guardian present.
B. The parent/legal guardian's signature is required on the application, accepting final responsibility for the material borrowed.
C. The parent must present identification as outlined previously in this policy if they do not have a library card on record.

 


Acceptable Patron Behavior


It is the policy of the Flower Memorial Library Board of Trustees that library staff will encourage, in a friendly and polite manner, the use and enjoyment of the library.
It is expected that all patrons will exhibit acceptable and legal behavior while using the library. Persons engaging in unacceptable behavior, as determined by library director or other staff in charge, shall be required to leave. Some examples of unacceptable behavior:

· Persons shall not harass or annoy other patrons or staff through noisy or boisterous activities
· Conversations that disturb other patrons or interfere with the ability of the staff to perform its duties.
· Patrons must be appropriately attired, which includes footwear and shirts.
· Personal hygiene shall conform to the generally accepted standard of the community. Patrons whose bodily hygiene is offensive so as to constitute a nuisance to other persons shall be asked to leave the building.
· Patrons are not allowed to eat or drink within library premises except in designated meetings approved by the Administration.
· No animals, except seeing-eye animals, are allowed in the building, other than for sanctioned activities with prior approval from the Administration.
· Non-library approved solicitation in any form is forbidden.
· Littering of the building and library grounds is forbidden.
· Any carrying device that is allowed in the building is subject to search when the person leaves the building. This includes, but is not limited to backpacks, purses, briefcases, etc
· The police department, County D.S.S., or a juvenile welfare-related agency may be called if children under 12 years of age are left unattended in front of the building prior to regular opening time or have not been picked up prior to closing time, or have been left unattended in the building.

A person who has concerns related to unacceptable patron behavior may fill out an Incident Complaint form, or a Comment Form, both of which are available at the Circulation Desk

Failure to follow these Rules of Acceptable Patron Behavior will result in disciplinary action being taken. In all cases when necessary, the Watertown City Police may be summoned to assist in the enforcement of the Rules of Acceptable Patron Behavior.


Computer Use

Use of the computer is on a first-come, first-served basis in 60-minute blocks, with preference being given to new users.

Use is limited to two people at a workstation at a time. If two people are seated at a computer station, both must sign up as users, and the 60-minute limit includes both people.

If a patron has a "blocked" or "barred" status, they will not be able to use the library computers unless they obtain the Library Director's approval.

Black and white copies are 5 cents per page.
Color copies are 20 cents per page.

Users may not:

· Distribute unsolicited advertising
· Invade the privacy of others
· Make any attempt to damage or modify computer equipment or software.
· Engage in any activity that is harassing or defamatory.
· Use the Internet for any illegal activity, including violation of copyright or other rights of third parties, or in a manner inconsistent with the Library's tax-exempt status or its proper operation.

Violations and unlawful activities will result in loss of computer privileges.

The policies do not pertain to computers in the Library's ATTAIN Lab.

Wireless Internet Connection

Wireless connection exists for patrons to access with the appropriate equipment in their laptop computers. Library staff will provide configuration settings for wireless connections setup. However, the user is solely responsible for making these changes on their personal computers. Printing to library computers will not be possible with wireless connections.

 

Public Use of the Internet


To fulfill its mission of providing public access to information of all types in a wide range of formats, The Flower Memorial Library provides access to Internet resources. In doing so, the Library does not monitor and has no control over the information accessed through the Internet and assumes responsibility only for the information provided on its home pages.
The Internet offers access to many valuable local, national and international sources of information. However, some information found on the Internet may be inaccurate, incomplete, dated, or offensive to some individuals. A good information consumer must evaluate the validity and appropriateness of information found.
Choosing and Evaluating Sources
The Internet is a series of communication linkages leading to a highly diverse array of information content. Library patrons use it at their own risk. The Library does not limit access to materials or attempt to protect users from materials some individuals may find offensive. In choosing sources to link to its home pages, the Library follows its materials selection guidelines. Beyond this, the Library does not monitor or control information accessible through the Internet and is not responsible for its content, for changes in content of the sources to which the Library home pages link, or for the content of sources accessed through secondary links.
Access by Minors
The Library has some PC's with filtered software. Parents or legal guardians must assume responsibility for deciding what library resources are appropriate for their own children. Parents or legal guardians should guide their children in use of the Internet and inform them about materials they should not use.
Public Users' Security
Users should be aware that the Internet is not a secure medium and that third parties may be able to obtain information regarding users' activities. However, The Flower Memorial Library will not release information on the use of specific Internet resources by members of the public except as required by law or necessary for the proper operation of the Library.
Compliance
The Library reserves the right to take appropriate action to insure compliance with this policy.
American Library Association Statements
The Flower Memorial Library is guided by the following American Library Association statements on access to information:
· The Library Bill of Rights
· Freedom to Read Statement
· Interpretation of the Library Bill of Rights: Free Access to Libraries for Minors and Access to Electronic Information Services and Resources


Links to the Library's Web Site

The Flower Memorial Library web site is an online source of information for staff and patrons of the Library. Included on the site is a limited number of links to other web sites chosen because these links have been useful to staff in answering patron questions. These sites are selected to enrich, broaden, and complement the print and audiovisual library materials available and must be consistent with the Library's Collection Development Policy. Criteria include currency, authority, organization and accessibility.

Resources are constantly changing on the Internet. Since these linked sites are not under the control of the Library, they may change or disappear over time. New links will be added and current links evaluated regularly based on the Collection Development Policy criteria. Sites are not added upon request. It is not intended that the listing of sites open up the Library or City's web pages as a full or partial public forum.

 

Displays and Exhibits

As an educational and cultural institution, the Flower Memorial Library welcomes exhibits and displays of interest, information and enlightenment to the community. Displays of handiwork, historical material, nature study, or any other material deemed of general interest may be exhibited. The director shall accept or reject material offered for display based on its suitability and availability.
The Library assumes no responsibility for the preservation, protection, or liability of any item displayed or exhibited. All items placed in the Library are there at the owner's risk.

A release must be signed by the exhibitor before any items can be placed in the library.


Loan of Displays and Exhibits

As an educational and cultural institution, the Flower Memorial Library welcomes the possibility of loaning exhibits and displays of interest, information and enlightenment to the community. Displays of handiwork, historical material, nature study, or any other material deemed of general interest may be loaned. The director shall accept or reject material requested for loan based on its suitability and availability.
The Library assumes no responsibility for the preservation, protection, liability of any item loaned. All items removed from the Library are there at the borrower's risk.

A release must be signed by the borrower before any items can be removed.

 

Bulletin Board

The following guidelines for the display of posters on the library bulletin board have been established:

Posters must deal with cultural or educational events in the Jefferson County and Watertown areas.
Posters must be neat and not larger than 17 inches by 23 inches.
Posters for political candidates, parties and issues will not be posted.
Posters for informational (debates, lectures, etc.) political events will be posted
Legal notices, notices of church services, private instructional courses, business advertisements, personals, etc. will not be posted.
If the board is crowded, the librarian in charge of the bulletin board reserves the right to select posters for events with the widest appeal.
Posters will be displayed for not more than two weeks.
Posters will not be returned after posting.
Posters should be turned in at the Reference Desk. They will be initialed and posted by the librarian in charge of the bulletin board. No posters shall be removed except by the librarian in charge of the bulletin board.
Any bulletin board notices which are not approved will be removed from the bulletin board.

 

Library Meeting Rooms


Meeting rooms are available for use by community groups. The meeting rooms referred to in this document are:
· The Trustee Room located on the second floor adjoining the office.

To insure equitable use of these rooms, and to preclude any misunderstanding on the part of those who wish to use these areas, the Board of Trustees of Flower Memorial Library has enacted the following policy:

· Request for use of meeting rooms shall be made on a first-come, first-served basis.

· Library programs take precedent on the meeting room schedule.

· Functions must end, and meeting rooms vacated no later than 15 minutes before closing.

· There is no charge for meeting room use by nonprofit groups.

· If refreshments are served, groups reserving rooms are responsible for cleanup, including the kitchen area.

· All functions will be conducted in a manner not to disturb other patrons in the library.

· Groups must provide their own meeting supplies. The Library is not responsible for the loss of personal items, equipment or displays used by groups.

· No more than sixty (15) persons will be permitted in the Trustee Room.

· Groups using the meeting rooms are responsible for arranging the tables and chairs for their meeting. The room must be returned to the original setup (see diagram provided).

· Groups using the facilities will be responsible for any damage to library property should such occur.

· If group is unable to keep the room reservation, it is requested that they give the Library at least 24 hours notice. Notice may be given by phone, e-mail or in person.

· Person or groups wishing to reserve a meeting room shall file an agreement form with the library director or her agent.

· Any group that does not comply with the above regulations will be denied further use of room(s).

 

Disaster Procedure


Fire
Do not panic, but do not under-estimate the potential danger to customers or staff represented by a fire. At the first indication of smoke or flame, investigate the situation to determine location and extent of the fire. If the fire can obviously be contained and extinguished quickly and safely by staff, proceed to do so. However, if there is any doubt about whether the fire can be controlled, immediately call 911 or the fire department and then clear the building.
The time to think about fires is before they happen. Familiarize yourself with the type, location, and application of the fire extinguisher(s) in the building. Orient all staff and volunteers to this information
Health emergencies
Staff members should exercise caution when administering first aid of even a minor nature because of the safety of the injured individual and the potential liability of the staff member. Without specialized training it is not advisable for staff to undertake more than keeping the sick or injured patron comfortable and protected from needless disturbance until medical help can be obtained. Since each case is unique, staff members should use their own judgment to do what is prudent and reasonable.
The Rescue Squad/Police (911) should be called immediately in the event of any serious problem.
No medication, including aspirin, should ever be dispensed to the public.
Bomb threats
Keep the caller on the line as long as possible. Ask the caller to repeat the message and try to write down every word spoken by the person.
If the caller does not indicate the location of the bomb or the time of possible detonation, ASK FOR THIS INFORMATION.
Pay particular attention to peculiar background noises such as motors running, background music and any other sounds which may indicate where the location from which the call is originating.
Listen closely to the voice (male, female), voice quality (calm, excited), accents and speech impediments.
Immediately after the caller hangs up, call the police. Clear the building. The police will handle the actual bomb search.

 

Collection Development

The purpose of a collection development policy is to provide the public with an understanding of the scope and nature of the library's collection and explain the criteria used in building a collection that supports and expresses the library's commitment to meeting the needs of the community it serves. It is based on the library's (mission) community input and the service role of the library. Community, in the case of R.P. Flower Memorial Library, is the citizens of the Watertown area, and, in our role as Central Library of the North Country Library System, the residents of the surrounding counties which comprise the system's service area. The library provides current, high-interest materials in a variety of formats for people of all ages and actively encourages the use of collections, which are both recreational and support life-long learning. Instilling a love of reading in children is a high priority, as is supplementing the educational needs of patrons and furnishing timely, accurate information on a variety of topics. Library materials, including increasingly important electronic resources, reflect a variety of opinions, stimulate self-understanding and growth, enhance job-related knowledge and skills and increase knowledge of and participation in the affairs of the community, the nation and the world.
The Board is charged with being ultimately responsible for the selection of all materials in the collection. The Board has chosen to delegate full responsibility for the selection of all materials to the Director of the Library. Under the authority of the Director, the Adult Service Librarian and Children's Librarian select and deselect library materials.

Principles

Materials are selected and retained on a basis of their content
and overall value. Flower Memorial Library represents all points
of view and the library, as much as is possible, is a reflection of the
community and its diversity. It also seeks to advance awareness of
those cultures, traditions and ideas not represented in the local
community. The selection principles promote the American
Library Association's "Library Bill of Rights" and interpretations,
"Freedom to Read Act." "Freedom to View Act," and "Intellectual
Freedom Statement" and "ALA guidelines for Access to Electronic
Information".

General Criteria
A policy cannot replace the judgment of individual librarians but
only provides guidelines to assist them in choosing from the vast
array of available materials. In selection, the librarian uses
professional judgment and expertise, based on understanding of
user needs and a knowledge of authors and publishers. Flexibility,
open-mindedness and responsiveness to the changing needs of
the community is a necessity. Considerations include:

     Appropriateness to library's mission
     Contemporary significance
     Popular demand (including requests by patrons and staff)
     Suitability of subject and style for intended audience
     Insight into human and social conditions
     Accuracy and authoritativeness
     Appropriateness and effectiveness of medium to content
     Relation to existing collection
     Availability of material elsewhere in the community and through interlibrary loan
     Clarity and logic; comprehensiveness and depth of presentation
     Price, format, suitability of physical form for library use
     Inclusion of work in bibliographies, best lists, indexes

An item need not meet all these criteria in order to be acceptable. When judging the desirability of materials, any combination of standards may be used. More specific guidelines can be found in the special collections section of this policy.

I. Adult Collections


The Adult Services Librarian has primary responsibility for the selection and maintenance of collections for adult patrons.
A. Fiction
A basic collection of classics and standard titles is maintained. There is no single standard for inclusion in the fiction collection. Because of the large volume of fiction published, it is possible to purchase only a representative selection with emphasis on major authors and the most popular examples of a genre. Patron requests for fiction are purchased whenever possible and influence the addition of more copies. Genre fiction such as mysteries, romances, espionage, horror, thrillers, science fiction, fantasy and westerns are purchased in proporation to damand and circulation statistics. Efforts are made to complete series, purchase award winning titles and to represent local authors, publishers and subject matter. Each work will be judged on its own merits. Preferred fiction will be competently written, have plausible characterizations and give an honest portrayal of the human experience with which it deals.
B. Non-Fiction
The nonfiction collection provides timely, accurate and useful informational materials to support individual and community interests. It emphasizes materials that are current and in high demand. Materials are available for all ages and reading levels in a variety of formats. Materials are selected to represent a continuum of opinions and viewpoints when available. Titles with continued value and those of current, accepted authority are part of the library collection. As a new field emerges, the library responds with timely additions. General treatment is preferred unless there is an identified need for in-depth treatment of a subject area. Flower Memorial Library emphasizes non-scholarly materials and relies heavily on interlibrary loan for academic and in-depth coverage of subject matters.
C. Reference and Electronic Information Resources
Reference materials are for in house use. They provide quick, concise and up-to-date information. Included are indexes, encyclopedias, bibliographies, biographical resources, dictionaries, almanacs and directories.
Selection criteria for printed Reference resources include:
     Authoritativeness
     Demands on subject area which circulating collection cannot meet
     Ease of use
     Format
     Frequency of use
     Scope and depth of coverage
Additional selection criteria for electronic and emerging formats include:
     Acceptable response time
     Availability of adequate startup and continuing funding
     Capability for information to be downloaded
     Capability for networked distribution
     Demand for format in community
     Durability of format for library use
     Logical operation and ease of use for public and staff
     Impact on equipment, staff, storage and space
     Reduction/replacement of in print or other format materials
     Suitability for direct public access
     Technical quality of production or reproduction
     Timeliness in updating information
D. Periodicals and newspapers
Periodicals are an important source of new ideas, topics, and consumer information as well as being in demand as recreational reading material. Therefore, Flower Memorial Library subscribes to approximately 120 periodicals and newspapers. The periodicals collection is reviewed yearly for additions and deletions. Electronic access to periodicals is an increasingly important resource. The same selection criteria apply to these materials as to similar materials in print format.
E. Special collections
Flower Memorial Library maintains special collections, the development and management of which differ somewhat from the general statements in this Collection Development Plan. Many of these collections originated as gifts. Acquisition of new materials is supported both by gift funds and material funds which are allocated when appropriate.
   1. New York State history
The library collects information and documents pertaining to New York State, Jefferson County and the City of Watertown. The goal is to be as comprehensive as possible, especially in regard to Watertown and Jefferson County. The library does not have the resources to become preservers or to be comprehensive with this collection.
   2. Audio and Visual materials
The same selection criteria apply to AV materials as to similar materials in print format.Additional selection criteria include:
     Technical quality of audio and visual reproduction
     Presentation or experience that is unique to format and provides an alternative to print
     Significance of performance or diversity in interpretation
     Critical acclaim as demonstrated in awards, nomination for awards, and/or reviews by the performing arts community
     Suitability to be circulated or housed in a sturdy, safe and convenient manner
Audios and videos are protected by copyright and are intended for home use only.
   3. Genealogy
The collection focuses on Jefferson County, with selected records from the surrounding counties of Lewis, Oswego and St. Lawrence.


II. Youth Collections


The Children's Librarian has primary responsibility for the selection and maintenance of collections (excluding videos) for patrons from infancy through sixth grade as well as fiction for young adults, and the types of professional reference material described below. The diverse constituency served includes preschool children cared for at home as well as in day cares and preschools, public, private, and home school students, college students of children's literature, and adults who share literature with children.

The collections include:
A. Picture books- (E) Board books, beginning reader books (I CAN READ), wordless books, concept books, classic and contemporary picture book stories for preschool and early primary grade children, and very simple versions of folktales.

B. Juvenile Fiction- (J) Quality contemporary and historical fiction for readers from 7 to 12 years (2nd/3rd grade through 6th). Genres (fantasy, science fiction, mystery) and award winning books are indicated by stickers. This collection also contains a selection of the most popular paperback series, and a small number of sophisticated picture books.

C. Juvenile Nonfiction- Informational books for youth up to 12 (grade 6) with an emphasis on folklore, the culture, customs and history of regions of the U.S. and other countries, natural and physical science, the arts and handicrafts, poetry, biography, and sports.

D. Juvenile Periodicals-Popular and quality children's magazines for use by children and their families.

E. Juvenile Reference-Dictionaries, atlas, almanacs, encyclopedias and other materials for children's research needs. The collection also emphasizes resources on the following topics for librarians, parents, educators, and college students: storytelling and programming for children and teens, teaching library skills, bulletin boards and displays, reader's advisory guidance, bibliographies, reading aloud, and selected aspects of children's literature. Reference materials are for in-house use only.

F. Music - A small collection of CD's and cassettes with children's songs and/or poems.

G. Juvenile Audio Books -Unabridged versions of juvenile chapter books on CD and cassette, read-alongs (picture book and CD or cassette combinations), and a small selection of foreign language instruction.

H. Juvenile DVD's and VHS - Popular fiction movies and TV shows, as well as a small selection of non-fiction videos of interest to children.

I. Young Adult Fiction- (YA) Standard titles in hardback and paperback, for the recreational reading of youth ages 12 to 15 (7th-10th grades). Young adult audio books are purchased as funds permit and demand dictates. (Young adult nonfiction is the selection responsibility of the Reference Librarian. It is shelved with adult nonfiction.

J. Additional Selection Criteria of Materials for Youth:
Materials which meet the particular developmental needs of youth at different stages
Age and interest appropriate content and presentation
Emphasis on quality, critically acclaimed materials as demonstrated in awards, specialized bibliographies, and/or reviews
Quality and aesthetics of illustrations to stimulate the imagination
Information and stories which represent a range of family styles and values
Materials which represent the richness and diversity of the youth's local and world community
Awareness of curriculum-based needs of public, private, and home school students as well as college children's literature students and Child Development Associate candidates
Awareness of high-demand materials

III. Collection Maintenance

Flower Memorial Library recognizes the need for ongoing evaluation of its collections to assure provision of inviting, accessible and visually browsable items. This ongoing maintenance includes weeding, replacement, repair, and review of standing order agreements.
A. Weeding Guidelines:
Discard:
Materials with obsolete content
Materials which are infrequently used
Materials in poor or irreparable physical condition
Older editions of encyclopedias, almanacs, directories, yearbooks, and standard texts (encyclopedias should be no older than 5 years in the reference collection)
Materials which are incomplete sets in which items missing seriously impair their usefulness
Materials that have no anticipated use
Works containing information that has been superseded or presented in newer, more comprehensive or more accessible formats
B. Retention Guidelines:
Retain:
Works containing useful local information
Primary works in particular disciplines or topics
Works representative of an era, trend or movement which provide unique coverage
Works listed in standard or authoritative up to date bibliographies regularly used by staff and public
Replacement of desired item is not possible
The most cost-effective option is selected when making replacement versus repair decisions

IV. Censorship and Reconsideration of Library Materials


This Board believes that the only acceptable censorship is self-censorship, therefore, it is
the intent of the Flower Memorial Library Board of Trustees that no challenged library material shall be removed from the collection except upon court order, and after adversary proceedings in which the Flower Memorial Library Board defends inclusion of the material, unless said material was placed in the collection in violation of this policy.
There is a citizen's request form available to fill out and give to the library director.

V. Gifts

The library may accept gifts of materials and monetary donations to purchase materials. Often gifts are given in memory of a loved one or to commemorate a special event. Donated items will be carefully reviewed for their overall contributions to the Library's mission and relevance to the collection. Materials donated to the Library may be added to the collection if they meet the criteria for materials selection and are in good physical condition. Items which fall within the criteria for discarding will not be added as gifts. Processing costs are also weighed before placing a gift in the collection. Exceptions to physical condition include rare, out of print, reference, and other materials that fill a specific gap in the collection. All gifts become the property of Flower Memorial Library.

 


Public Relations

Public relations goals of the Flower Memorial Library are:

· To promote a good understanding of the Library's objectives and services among governing officials, civic leaders, and the general public;
· To promote active participation in the varied services offered by the library to people of all ages.

Spokesperson for the Library shall consist of the director and/or Board President or their designee.

The Board recognizes that public relations involves every person who has connection with the Library. The Board urges its own members and every staff member to realize that he or she represents the library in every public contact. Good service supports good public relations.

Materials to be used by press, radio, or television will be approved by the director.




All policies were adopted or re-adopted by the Flower Memorial Board of Trustees April/May 2004 and January/February 2005.